ENHANCING THE EFFICIENCY OF PUBLIC ADMINISTRATION IN THE CONTEXT OF E-GOVERNMENT
Authors
Fotima Sofoyeva ()Files
Abstract
This article examines the role of e-government in improving the efficiency, transparency, and accessibility of public administration. The study emphasizes that the digitalization of public services contributes to reducing bureaucratic procedures, accelerating decision-making processes, and strengthening interaction between citizens and government institutions. Special attention is given to the institutional, technological, and socio-economic dimensions of e-government, including integrated digital platforms, interagency information exchange, cybersecurity, and the development of digital competencies among public servants. The analysis shows that e-government systems significantly improve service delivery speed, reduce corruption risks, and increase citizen satisfaction by providing convenient and continuous access to public services. Comparative findings indicate that countries with advanced digital governance systems achieve higher administrative efficiency than those relying mainly on traditional bureaucratic models. The article also identifies key challenges, such as insufficient infrastructure, limited human resource capacity, and information security risks. Overall, the research concludes that e-government is a strategic instrument for modernizing public administration and supporting sustainable socio-economic development in the digital age.
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